Terms of Service for Guests

Terms of Service For Guests

Parties of the Agreement and Terms Used in the Agreement

Service provider - the company behind the offerhut.fi website

Service - the offerhut.fi website and the service offered on the website

Object / Rental Property / Site - a cottage, apartment or other object intended for short-term accommodation, to which the offers are published and sold by the Service.

Landlord - The owner of the rental property and / or their representative who has the right to handle the rental of the property.

Guest / Renter - The person in whose name the offer is purchased and who will be staying and / or will be visiting the place.

Subject of the contract

By using the Service, you agree and agree to comply with these terms. By accepting these terms, you also agree to the privacy policy and agree to abide by other instructions and rules regarding the Service.

These terms govern your use of the Service to search for rental properties and purchase short-term rental offers. Landlords publish and sell offers and Guests purchase offers through the Service. The landlord can be either an individual or a company.

In the service you can only buy an offer created by the Landlord. Each offer applies to only one Rental Property. You can search for offers by location, theme collections, accommodation period, and destination capacity. Additional search filters take into account living conditions and the availability of entertainment at and / or in the vicinity of the Site. Short-term accommodation may include additional services provided by the Landlord, such as final cleaning, linen, irregular check-in / check-out times, fishing equipment, motors for boats, internet access, jacuzzi, old fashioned Finnish bathing tub (‘palju’), pets, transportation and more.

The Landlord is responsible for the information about the Rental Property and the services provided on the Property. When the Guest pays for the order, the order is final, and the Agreement between the Guest and the Landlord is considered to be signed by both parties. The order confirmation (Voucher) defines the accommodation period of the order and additional services.


The Service acts as an intermediary between the Landlord and the Renter. The Service and / or Service Provider is not a party in the lease agreement.

The Payment Intermediation Service is provided by NETS (the "Payment Intermediary"). The payment intermediary is licensed as a payment institution by the Financial Supervisory Authority. All data transfers and payment transactions are secured with SSL technology. All Online Payments are made through the Payment Intermediary with an online banking payment or a card payment.

These terms and conditions are supplemented or specified by special terms and conditions agreed between the Landlord and the Renter in the Service. Users may not create special terms and conditions that conflict with the Terms of Service, these Terms, the Landlord's Additional Terms, any other instructions or rules of the Service, or the law.

The Service Provider reserves the right to change these terms. The changes will take effect as soon as they are posted in the “Help” section of the Service. By continuing to use the Service, the User accepts the changes and commits to comply with them.

By using the Service, you agree to comply by these terms and the applicable law and good practice. In this case, an agreement is made between the Service and the Renter in accordance with these terms.

If the User does not comply with these conditions, the Service Provider may delete the User's user ID or block its use. The Service Provider may, in its sole discretion, terminate the provision of the Service or any portion thereof permanently or temporarily without notice.

Creating a username

Offers and Rental Properties may be viewed on the Service without registration. If you want to rent Properties, you must register as a user of the Service. Registration for the Service is free.

The user is responsible for all operations performed with their username and for the secure use, maintenance and confidentiality of the password. If the User notices that someone else has used his or her username without the User's permission, the User must notify the Service Support by e-mail info@offerhut.fi.

How the Service Works

You can register for the service either as a Renter (User) or as a Landlord. If the User wishes to register for both roles, they must create another account using a different email addresses.

A Registered Renter may save offers and filters for offer searches to their account and view Rental Properties they have previously visited.

A reservation request can only be made by a registered User.

In connection with the booking request, the Landlord has 24 hours to confirm the booking. The Landlord has the option to confirm the original request, confirm the request with corrections, or cancel the request (especially if the request does not fit the standard terms of the offer). A booking request that is not processed during the time period will be automatically canceled.

After confirming the booking request, the Renter must pay for the confirmed booking within 24 hours; unpaid order will be canceled.

After paying for the reservation, the User has the opportunity to order additional services provided by the Landlord.

The Renter pays the rental price determined by the Landlord, the costs of additional services and the Service Provider's service fee. Any deposit fees determined by the Landlord, as well as services whose status is "payment to the owner", are paid directly to the Landlord.

The Renter commits to comply with the requirements and restrictions of the offers created by the Landlord, to make booking requests only for the purpose of purchasing the offer and to pay a confirmed booking request. Renters who repeatedly fail to pay confirmed booking requests may be banned from using the Service.

The Renter can only cancel an unpaid reservation. The Landlord can cancel an unconfirmed booking request. A confirmed and paid booking is not subject to a right of refund and the payment will not be refunded or the booking will not be compensated.

Charges related to the Service

The Service Provider may charge the Renter for the use of the platform in connection with the payment of orders. The amount of the payment is stated in the price calculation of the order. Payments are non-refundable. The amount of the payment can be changed at any time, but this only applies to unpaid orders.

If one of the parties intends to cancel a paid order due to force majeure, the matter will be transferred to as a matter between the Renter and the Landlord.

The Service Provider is not responsible for resolving disputes between the Renter and the Landlord, and the Service Provider is not obliged to participate in resolving a dispute between the parties.

User rights and obligations

As a User, you declare that you are at least 18 years of age and legally competent. You are solely responsible for accepting the terms of the order by paying for the order.

It is the User's responsibility to ensure that his or her contact information is up to date.

The User agrees to use the Service only for purposes that are in accordance with the Terms of Use of the Service, these Terms, other instructions or rules of the Service and laws, regulations or generally accepted procedures or instructions, and the Terms of the Landlord.

User’s account can also be closed if the User has not logged in to the Service for more than 12 months.

The Service contains copyrighted material, e.g. Service name Offerhut.fi and its Finnish prototype Tarjousmaja, trademarks, corporate identity, design, structure, translation, special terminology. The entire Service itself forms a database and is also an intellectual property protected by the Finnish copyright law. You may not distribute, publish, copy, or make available to the public or otherwise use the material in the Service for commercial purposes without the express written permission of the Service Provider.

You agree not to copy the Service or use automated systems to copy the Service or any portion or content thereof or make it available to the public without the prior written consent of the Service Provider.

If copying, publication, distribution or making available to the public is permitted by law in special cases, the User must always state the name of the right holder and is obliged to comply with intellectual property law. User may not transmit or distribute any material protected by copyright, trademark or other intellectual property rights on the Service without the permission of the rights holder.

The Service may contain links to external sites. Visiting external sites is at the User's own risk.

Rights and Limitation of Liability of the Service and the Service Provider

The lease agreement for the property is concluded between the Landlord and the Guest. The Service or the Service Provider is not a party to the lease.

The Service or the Service Provider is not responsible for agreements and payments made outside the System. The Service or the Service Provider is not responsible for the User's taxation or insurance of the Property.

The Service or the Service Provider is not responsible for the accuracy of the information provided about the Property, the information provided by the Users in the Service, their accuracy and legality, or whether the User has the right to rent the Property.

The Service or the Service Provider shall not be liable for any damages, accidents or crimes occurring during the lease. The Service or the Service Provider shall not be liable for any direct or indirect damages related to the rental of the Property or the additional services provided by the Landlord to the Guests or its use.

The Service Provider will do its best to ensure that the Service is available continuously and without interruption. However, the Service Provider is not responsible for the uninterrupted, timely or error-free operation of the Service. The Service Provider is not responsible for technical failures, interruptions caused by maintenance or installation activities, or changes or loss of data or other data contained in the Service, or problems, failures, or interruptions in data transmission due to the actions of third parties.

The Service Provider has the right to suspend the provision of the Service due to a change, expansion or a technical reason related to the Service or for the repair, installation or maintenance of the telecommunications network or any other similar reason, or when required by law or for any other official reason. The Service Provider will do its best to continue providing the Service as soon as possible. If possible, the interruption of the Service will be notified in advance.

The User is not entitled to receive compensation due to the interruption in the Service. The Service Provider shall not be liable for any damages caused to the User or third parties due to the use of the Service or malfunctions, technical defects, malware, links or interruptions.

The Service Provider has the right to remove any material from the Service that violates the Terms of Service, is otherwise illegal, incorrect, or harmful to the Service Provider, Users or third parties.

The Service Provider may remove material from the Service if it contains legal ambiguity, offensive information or content that is inconsistent with the Service Provider's brand.

Processing of personal data

The Renter is aware of and agrees that the Service Provider processes the User's personal data in accordance with the Personal Data Act and otherwise ensures the protection of privacy when processing personal data. Personal data is processed in order to manage the operations of the Service Provider, the Payment Intermediary and the Service.

Validity, Termination and Transfer of Terms

These terms are valid until further notice. These terms and conditions become effective when the User accepts these terms and conditions upon registration. The Service Provider has the right to unilaterally change these terms. The changes will take effect as soon as they are posted in the “Help” section of the Service. By continuing to use the Service, you agree to comply with these terms.

If the User no longer wishes to use the Service, the User may refuse to use the Service and comply with these terms by notifying the Service Provider by e-mail. If the User waives these terms and terminates the use of the Service, the Service Provider will close the User's account and delete the User's personal data from the Service. Termination terminates the User's right to use the Service. The User is obliged to comply with all the terms of use of the Service, the User's obligations and obligations until the effective date of the termination, but not earlier than until all the above obligations have been fulfilled.

The User is not entitled to transfer the right to use the Service or the agreement related to the Service to a third party without the written consent of the Service Provider. The Service Provider has the right to transfer the Service or its maintenance and related tasks and obligations as well as all agreements related to the Service to third parties.


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A cookie is a small text file that is stored on a User's device by an Internet browser. Cookies are set on the User's terminal only with the site the User invites. Only the server that sent the cookie can later read and use the cookie. Cookies or other technologies do not damage the user's terminal or files and cannot be used to access programs or spread malware. The User cannot be identified by cookies alone.

The uses of cookies are to increase the efficiency of analytics, marketing, and communication. Cookies are divided into subgroups: functional cookies, product development and business reporting, advertising reporting and advertising targeting. For example, cookies help our system remember the settings you make.

There are some third-party tools or plug-ins that are required for the Service to function. Examples of such tools include embedding of social media or video services on sites, or social media sharing and liking capabilities. In addition, such third-party plug-ins may collect information about users of online services, for example, to recommend content or track traffic.

If you wish, you can prevent your browser from using cookies, delete stored cookies or request notification of new cookies from your browser. Instructions on how to delete cookies can be found at: https://www.aboutcookies.org/ Blocking or deleting cookies may interfere with some of the functions of our website.

You can read more about cookies and Finnish cookie requirements on FICORA's website https://www.kyberturvallisuuskeskus.fi/fi/toimintamme/saantely-ja-valvonta/luottamuksellinen-viestin...

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We reserve the right to update our cookie policies, for example, due to service developments or mandatory legislation.

Applicable Law and Dispute Resolution

Finnish law applies to the Service and to these terms. Disputes arising out of or relating to the Service, or the agreements referred to in these terms and conditions shall be settled primarily by negotiation between the parties. If the negotiations fail, the disputes will be settled in the Kouvola District Court.

This version is a translation. In case of conflicting information, Finnish version takes precedence.

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